Was Your Home Security Discontinued?
Johnson Controls has been discontinuing residential alarm service across Central Virginia. If you received a notice — or simply can't get anyone on the phone — you're not alone, and you're not without options.
- We can often take over your existing system — little to no new equipment
- Local Richmond technicians, not a national call center
- Certified Alarm.com dealer — the same platform you already know
- 20+ years protecting Central Virginia homes
Get a Free Security Assessment
A local Livewire specialist will review your current system and options — no obligation.
Sound Familiar?
Thousands of former Richmond Alarm customers are dealing with the same frustrations right now. Here's what we're hearing.
No One Answers the Phone
You've called your alarm company multiple times. Voicemails go unreturned. Support tickets disappear. You're left wondering if anyone is still monitoring your home.
Service Has Been Discontinued
Johnson Controls has been sending discontinuation notices to residential customers across Central Virginia — sometimes with as little as 6 days' notice.
Your System May Stop Working
Without active monitoring, your security panel, sensors, and cameras may no longer alert authorities in an emergency. Your family's protection has a gap.
You Don't Know Where to Turn
National companies want long contracts. DIY systems leave you on your own. You need a local team that understands your existing equipment and can help right now.
Why Richmond Homeowners Choose Livewire
We're not here to sell you something you don't need. We're here to make sure your home stays protected — with a team you can actually reach.
Locally Owned & Operated
Based in Richmond at 4900 W Clay St. We're your neighbors, not a national call center.
We Actually Answer the Phone
Call us and talk to a real person. Our team responds the same day — every time.
We Can Use Your Existing Equipment
As a certified Alarm.com dealer, we can often take over your current system for little to no charge.
Cutting-Edge AI Security
AI-powered detection and live remote video monitoring — technology the big companies can't match.
80% Referral Business
Our customers trust us enough to recommend us to their friends and family. That says everything.
Award-Winning Service
CE Pro Top 100, Inc. 500/5000, and voted #1 in Richmond by Richmond Magazine.
Security That Thinks Before You Have To
Go beyond basic monitoring with AI-powered detection and live specialist review — technology that dramatically reduces false alarms and ensures real threats get real responses.
Add AI-powered motion verification to your system and dramatically reduce false alarms. Only meaningful activity triggers alerts — so you're not chasing shadows or blowing leaves.
- Covers up to 4 cameras
- 30 AI-analyzed events per camera per month
- Eliminates false alarms from pets, weather, and shadows
- Only real threats reach your phone
Take your protection further with live monitoring specialists who review AI-verified motion events in real time. If something looks wrong, action is taken immediately.
- Covers up to 4 cameras
- 20 monitored events per account per month
- Live specialists review verified alerts in real time
- Proactive emergency response when needed
*Add-on service available with compatible system and qualifying monitoring agreement. Event limits apply. Additional cameras and events may require upgraded plan.
Get 50% Off Hardware When You Upgrade
Qualifying former Richmond Alarm and Johnson Controls customers receive up to $1,500 off new security hardware when upgrading their system with Livewire.
*Offer available with qualifying agreement. Hardware discount applies to equipment only and is capped at $1,500. Five-year monitoring agreement required. Additional terms may apply.
How Livewire Compares
See how a local, certified Alarm.com dealer stacks up against the national brands and DIY options.
| Feature | Livewire | ADT | SimpliSafe | Ring |
|---|---|---|---|---|
| Locally Owned & Operated | ||||
| Professional Installation | ||||
| Can Reuse Existing Equipment | ||||
| Alarm.com Platform | ||||
| AI-Powered Detection | ||||
| Live Remote Video Monitoring | ||||
| No Long-Term Contract Required | ||||
| Local Technician Service Calls | ||||
| Smart Home Integration | ||||
| Same-Day Phone Response |
Comparison based on publicly available information as of 2025. Features may vary by plan and location.
What Our Customers Are Saying
80% of our business comes from customer referrals. Here's why.
"After Johnson Controls dropped us, we didn't know where to turn. Livewire had a technician at our house within 48 hours and took over our entire system. We didn't have to buy anything new."
Sarah M.
Short Pump, VA
"I called three national companies before trying Livewire. They were the only ones who actually answered the phone, explained everything clearly, and didn't try to upsell me on equipment I didn't need."
David R.
Midlothian, VA
"The AI detection add-on is a game changer. We used to get false alarms from our dog all the time. Now we only get alerts when something actually matters. Worth every penny."
Jennifer K.
Glen Allen, VA
*Testimonials represent typical customer experiences. Individual results may vary.
Certifications & Awards
Frequently Asked Questions
Everything you need to know about switching from Richmond Alarm or Johnson Controls to Livewire.
Richmond Alarm Company was acquired by Johnson Controls in January 2022. Since then, Johnson Controls has shifted its focus to commercial accounts and has been discontinuing residential alarm service across Central Virginia. Many customers have received discontinuation notices with very short timelines.
Ready to Talk? Reach Us Directly.
Don't Wait Until Your System Goes Dark
Every day without active monitoring is a day your home is unprotected. Whether you need a full system upgrade or just want someone to take over your existing equipment, we're here to help — and we'll answer the phone when you call.